Privacy Policy
Smart Cloud Pty Ltd (ABN 50 703 337 133) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. Introduction
This Privacy Policy explains how Smart Cloud Pty Ltd collects, uses, discloses and stores personal information when you visit https://smartcloudau.online or engage our professional business and consulting services. By using our website or services, you agree to the practices described in this policy.
2. Information We Collect
We may collect the following types of personal information:
- Your name, email address and other contact details you provide when submitting an enquiry or requesting a quote.
- Information about your business and the services you are interested in.
- Technical information such as browser type, device information and pages visited, collected through standard website analytics.
3. How We Collect Information
We collect personal information directly from you when you complete a form on our website, send us an email at ceo@smartcloudau.online, or otherwise communicate with us. We may also collect limited technical information automatically when you browse our website.
4. How We Use Your Information
We use the personal information we collect to:
- Respond to your enquiries and provide quotes for our services.
- Deliver and administer our professional business and consulting services.
- Improve our website, services and client experience.
- Comply with our legal and regulatory obligations.
5. Disclosure of Information
We do not sell or rent your personal information. We may disclose personal information only where necessary to service providers who assist us in operating our business (such as hosting or email providers), or where required or authorised by law. Where we engage third-party providers, we take reasonable steps to ensure they handle your information in accordance with the Australian Privacy Principles.
6. Storage and Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. This includes appropriate technical and organisational safeguards. Personal information is stored securely and retained only for as long as necessary for the purposes outlined in this policy or as required by law.
7. Access and Correction
You may request access to the personal information we hold about you, and request corrections where that information is inaccurate, out of date, incomplete or misleading. To make a request, please email us at ceo@smartcloudau.online. We will respond within a reasonable timeframe.
8. Cookies
Our website may use cookies and similar technologies to improve your browsing experience and analyse site traffic. You can adjust your browser settings to refuse cookies, although some parts of the website may not function fully as a result.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies before providing any personal information.
10. Overseas Disclosure
Some of our service providers may store or process data outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure the recipient handles it in a manner consistent with the Australian Privacy Principles.
11. Complaints
If you believe we have breached the Australian Privacy Principles or wish to raise a privacy concern, please contact us at ceo@smartcloudau.online. We will investigate your complaint and respond promptly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on this page, and continued use of our website constitutes acceptance of any updates.
13. Contact Us
For any questions about this Privacy Policy or how we handle your personal information, please contact:
Smart Cloud Pty Ltd
Melbourne VIC, Australia
Email: ceo@smartcloudau.online
ABN 50 703 337 133
Last updated: January 2025